After the player had submitted a complaint to us, we contacted the casino to verify the player’s winnings. Richroyal casino The casino initially delayed their response, citing technical difficulties with the automatic calculation of the winnings. However, after further communication, the casino credited the full prize amount to the player’s account.
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The casino acknowledged having experienced technical issues with the payment provider, and suggested the player change her withdrawal method or wait longer. Eventually, the casino managed to manually process the transaction to the player’s bank account. The player confirmed she had received her winnings and the complaint was marked as ‘resolved’ by the Complaints Team.
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The issue was resolved, and the player confirmed that the withdrawal had now been processed. The player from the United States faced issues with Bitbet Casino regarding a TRC20 deposit that had been pending for over 18 hours. Despite following all protocols and reaching out multiple times for updates, they received vague responses and lacked clear communication regarding their funds.
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